Operations Lead (Spanish Speaking)

Sun Finance Group AS

Подробности
Основная информация
Компания

SUN FINANCE is a Riga-based fintech company providing financial services across four continents. Founded in 2017, we’ve grown beyond the startup phase—but we’ve kept its energy and innovation, now strengthened by stability and a great work environment. Our success-driven team thrives on collaboration, ambition, and shared growth. And we’re not slowing down. Join us and be part of what’s next!

JOB MISSION

This position is based in our Riga, Latvia office.

Ensure effective operation and continuous improvement of Customer Service, Sales (Telemarketing), and Debt Collection functions and teams across our Latin America countries. The role combines daily operational support with ownership of cross-country projects that improve efficiency, customer experience, and business results.

OUTCOMES

Lead, support and coordinate remotely Customer Care, Sales (Telemarketing), and Debt Collection activities across operating Latin America countries, with guidance and collaboration from the HUB COO
Organize own work and support, supervise teams to ensure smooth daily operations in line with company values
Take ownership of projects from start to finish, such as introducing new call evaluation forms, tools, automation, or AI-based calling solutions in specific markets
Improve team efficiency and company performance through process optimization, automation, and data-driven decisions
Monitor performance, analyze KPIs, prepare reports, and ensure high-quality execution of processes
Handle and resolve complex customer or operational cases
Collaborate closely with other departments to enhance customer experience and operational scalability

REQUIREMENTS

Knowledge of English and Spanish language – ability to communicate freely with local team
Experience in Customer Service, Sales, or Debt Collection teams or experience in coordinating or leading people, processes, or projects
Strong organizational, analytical, and problem-solving skills
Ability to work with KPIs, reports, and performance metrics
Interest in process improvement, automation, and new technologies.
Strong communication skills and ability to work in an international, fast-paced environment
High level of responsibility, proactivity, and hands-on mindset

BENEFITS

Hybrid work arrangements allowing to combine work from home and office
Flexible working hours start as late as 10 am
Health insurance
Well-being activities, surprises, and birthday gifts (sporty challenges, mini competitions with prizes)
Receive bonuses for long-term cooperation like extra holidays, etc.
Free coffee & soft drinks to fuel those tough mornings
Variety of snacks and soups at the kitchen
Enjoy the private gym
Learn and grow in a company of over 10 nationalities
No suits! Unless it's Carnival or Halloween
Salary range 2000-2800 EUR gross depending on work experience, education, and skills

Брутто-зарплата в месяцБрутто/мес. € 2000 - 2800

Место работы

Rīga, Латвия
Skanstes iela 52, Rīga, LV-1013, Latvija
Гибрид

Тип работы

Полный рабочий день

Языки

Английский
Испанский

Контактное лицо
Patrīcija Gailīte

At Sun Finance you will be a part of a company where everything is possible. Here we set only the highest goals and work hard to reach them. Our team's success-oriented mindset has allowed us to land a spot in the prestigious ranking of Europe's fastest-growing companies recognized by The Financial Times for four consecutive years. We believe in the power of companionship - supporting our colleagues and sharing knowledge is an important part of our every day life. Managed by seasoned professionals in finance, IT, risks and fintech, Sun Finance will offer an opportunity for you to grow along with us.Join Sun Finance!

P.S. We also know how to have fun.

Вебсайт компании: https://sunfinance.group/

Регистрационный номер: 40203205428