965
Регистрационный номер: 25832647
- Подробности
- Основная информация
- Компания
Requirements for candidates
- Experience or strong capability in office administration and coordination, including day-to-day office management, facility coordination, procurement of office supplies, service provider communication, and support for employee onboarding.
- High sense of responsibility and ownership, with the ability to manage office-related processes independently, ensure deadlines are met, and follow up on agreements, contracts, certifications, and documentation.
- Strong customer service and communication skills, with the ability to respond professionally across multiple channels, including phone, email, chat, WhatsApp, Messenger, and other approved platforms.
- Good understanding of compliance, confidentiality, and regulatory requirements, including GDPR, office safety, occupational health and safety, fire safety, first aid training coordination, and handling sensitive customer or employee-related information.
- Ability to work with state institutions and external partners, including preparing or responding to official letters and representing the company when required in cooperation with police, courts, landlords, building services, archiving companies, and other partners.
- Strong multitasking and organizational skills, with the ability to manage both office management responsibilities and customer operations tasks in a fast-paced environment.
- Problem-solving mindset, with the ability to resolve standard customer or office-related issues independently and escalate complex or sensitive cases with proper documentation and follow-up.
- Fluent communication skills in Latvian, Russian, and English, both written and spoken, with the ability to communicate professionally with customers, employees, service providers, cooperation partners, and state institutions.
Job description
We are hiring an Office Manager & Customer Operations Specialist in Riga to independently manage daytoday office operations, coordination, and compliance in a fastpaced environment. If you are fluent in Latvian, Russian, and English and thrive on ownership, organization, and professional communication, we’d love to hear from you.
This is a unique hybrid role combining office management responsibilities with customer operations support. The role is ideal for a hands-on, service-minded person who enjoys variety, structure, communication, and taking ownership. Part of the role focuses on keeping the Latvia office running smoothly, while the other part supports customers through digital and phone communication channels.
The role is expected to be approximately 50% office management and 50% customer operations, depending on business needs.
- Manage daily office operations in Riga, ensuring efficient, compliant, and well-organized office processes.
- Coordinate facilities, landlords, building services, vendors, and service providers
- Handle procurement of office supplies and services and manage related documentation and contracts.
- Act as the primary contact for office and customer communication across phone, email, chat, WhatsApp, Messenger, and approved platforms.
- Support employee onboarding and offboarding from an office administration perspective
- Maintain office documentation, agreements, certifications, and follow up on deadlines with strong ownership.
- Ensure compliance with GDPR, confidentiality standards, office safety, occupational health and safety, fire safety, and first aid requirements.
- Manage communication and cooperation with state institutions and external partners, including preparation of official correspondence.
- Resolve standard office and customer-related issues independently and escalate complex cases with proper documentation.
- Communicate professionally in Latvian, Russian, and English with employees, customers, partners, and authorities.
What we offer
We offer:
- A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture.
- A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement.
- Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards.
- Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive.
€
1700 - 1900
Место работы
- Rīga, Латвия
Gustava Zemgala gatve 74A, Rīga, LV-1039, Latvia
Тип работы
- Полный рабочий день
Контактное лицо
Ladislav Kilian
Ladislav Kilian
At Multitude, were more than just a listed European FinTech companywere a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.Powered by our Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.In 2024, we achieved €263.7 million in revenue and €20.2 million in net profit, reflecting strong financial growth. With 700+ employees across 25 countries, were shaping the future of finance in 17 markets. Founded in 2005 in Finland, Multitude is listed on the Frankfurt Stock Exchange (MULT).
Регистрационный номер: 25832647
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