This is the job.

Incident Handling:

• Troubleshooting/investigation of incidents & problems.
• Communication with relevant teams (internal, external), to ensure timely handling of the incidents.
• Creating and maintaining incident short overview with all the relevant details, timelines, analysis and actions.

Logs Analysis:

• Logs analysis and assistance in investigations during incidents and requests from relevant teams.
• Collaborate with developers and administrators to ensure full understanding of all logs shipped to centralized log management solution.

You have:

• IT degree or equivalent work experience.
• Ability to work on projects independently, keeping track of many ongoing tasks simultaneously.
• Knowledge of how to measure and monitor service performance in terms of availability, quality and overall health.
• Windows basic administration skills.
• User Experience with monitoring solutions (Grafana, Prometheus).
• IT Service Desk experience.
• Fluent written and verbal English language.
• Focused and responsible person who is able to follow procedures and guidelines.
• Experience with Jira service desk.
• Communication Skills.
• Logical thinking and a positive attitude.
• Willingness to learn and grow with the company.

Seen as advantage:

• Understanding of Windows domain infrastructure, AD, LDAP, GPO, permissions, security groups.
• Understanding of database concepts - oracle, mssql.

We offer:

• Experience working in multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe;
• Monthly gross salary from 1500 to 1800 EUR;
• Hybrid working, location by your choice (remote/ in office), and a healthy attitude towards flexible working patterns;
• Respecting private life, providing 3 extra leave-days for personal needs;
• Health insurance and paid mental health support (from your first steps);
• Snacks and fruits to boost your office day;
• Well-being activities, surprises, and birthday gifts (lunch stretching sessions, sporty challenges, mini competitions with prizes);
• Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).

**Please note that as a multinational company, we have Talent Acquisition Partners in multiple locations. You might receive a call from our recruiters with a Spanish, Latvian or Greek phone number.**