Mapon builds B2B SaaS for companies whose work happens in the physical world. Our platform helps businesses manage vehicles, drivers, and equipment, improve road safety, reduce costs, automate daily operations, and comply with complex transport regulations.

We started in Riga in 2006. Today, more than 35,000 clients use Mapon, with over 400,000 connected devices on the platform. We have 200+ colleagues across Europe and a network of 150+ partners worldwide. In 2025, Mapon grew revenue by 22.8% to 24.2 million EUR while remaining profitable. We have completed eight acquisitions and intend to keep growing organically and through M&A.

Behind those numbers is a product that never stops improving and a team that keeps moving it forward. That gives Mapon a strong foundation for the next stage of growth: deeper relationships in the markets where we are already present, more businesses to reach and new opportunities to unlock.

At Mapon Latvia, you’ll be based at our headquarters in Riga and join a local team of 140+ colleagues, including 3 people in local Client Support team. You’ll have your closest teammates right beside you, while also working with colleagues across our eight branches and beyond, sharing market insights and helping grow one product across different countries. It’s the best of both worlds: a strong local team and a genuinely international way of working.

• Work on regular days as a Client Support Specialist (working hours: 10:00-18:00)

• Provide remote communication with clients - via email, phone, and chat

• Provide clients with the necessary information about Mapon products;

• Proactively resolve problem situations, troubleshoot solutions and devices;

• Plan installation trips for technical specialists to clients and support technician work;

• Collect and analyze various amounts of data;

• To replace colleagues from the same department, during their absence – during holidays, business trips, studies, or sick leave, as well as help the Global Support team with incoming tasks;

• Follow organizational policies and regulations;

• To comply with confidentiality commitments.

• Previous client support experience of is required;

• Experience using ticketing tools such as Intercom, Zendesk, HubSpot, etc.

• Previous experience in the IoT field will be valued;

• Great organizational skills;

• Being responsible with the assigned tasks by the Direct manager;

• Effective communication skills in order to provide key information to the Direct Manager or other departments;

• Willingness and ability to help people;

• Ability to react quickly and concentrate in stressful situations;

• Organized and proactive attitude, being able to follow instructions, and being able to find the next task to do independently;

• Proficient Danish and English language skills (to be able to communicate with clients and other teams in our global branches;

• Other language skills will be valued.

💰 Monthly salary of 2200 EUR/ Gross

🍽 Paid lunches and fruit in the office;

🏆 Personalized employee benefits after the probation period, from which you can choose the most suitable for you (health insurance (including mental health support, dental care, and massage courses), additional sports program or employer contributions to your 3rd pension pillar (Indexo));

🏡 The option to work hybrid way: in our cozy office in Ojāra Vācieša iela 6B, Rīga, and partly from home;

🏖 Additional paid holidays, including your birthday and paid study leave;

Health Days— take time off when you’re not feeling well, without the need for a sick leave certificate;

🤖 Access to AI tools and paid plans, such as Claude, ChatGPT, Gemini, and others if needed, to support your daily work and productivity;

📚 An annual learning budget for enhancing your skills and knowledge — from seminars to book purchases;

🚗 Free parking at the office;

🌍 The opportunity to work outside Latvia for up to 90 days a year;

🎁 A dedicated budget for team-building events;

🤝 Referral bonus — receive a reward when you refer a candidate who successfully joins our team;

🎓 Mentor bonus — onboarding mentors receive an additional salary bonus when their new colleague reaches the two-month milestone;

🎉 Additional bonuses for special occasions and important life events;

🏃 Paid participation in major sports events, such as Stirnu Buks and the Riga Marathon;

🧩 Interest groups and activities within the Draugiem Group community.

• CV review – Your application will be reviewed by HR and the Hiring Manager (Operations Manager).

• Pre-recorded interview (Testlify) – Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format) to answer questions and test language knowledge, allowing you to answer at a time that suits you best.

• Practical task – Selected candidates will be invited to complete a written take-home assignment (Hiring Manager reviews)

• Video interview – Interview with HR and Hiring Manager (up to 60min).

• Background check - by providing two references from previous workplaces.