702
Reģistrācijas numurs: 25832647
- Apraksts
- Pamatinformācija
- Uzņēmums
Requirements for candidates
Candidate Requirements
Required
- Experience in complaints handling, collections, customer service, legal operations, compliance, dispute resolution, or related functions within the financial services sector.
- Good understanding of the Latvian financial services environment and customer complaint handling practices.
- Fluent in Latvian and English, both written and spoken.
- Excellent communication, organizational, and documentation skills.
- Strong analytical skills and attention to detail.
- Ability to work independently while collaborating effectively with a cross-functional, remote team.
- Professional approach to handling sensitive customer matters and confidential information.
Preferred
- Experience managing escalated or complex customer complaints.
- Familiarity with Latvian regulatory and consumer protection frameworks, including interactions with institutions such as Latvijas Banka, PTAC, or other relevant authorities.
- Experience working with external law firms, regulatory bodies, or dispute resolution entities.
- Background in lending, banking, collections, compliance, legal support, or consumer finance.
- Knowledge of complaint reporting, regulatory correspondence, and case management processes.
- Russian or additional language skills would be considered an advantage.
- Flexible availability and ability to prioritize tasks based on operational needs.
Job description
We are seeking a Complaints & Disputes Consultant to support the central Complaints function of Multitude Bank Plc, with a particular focus on the Latvian market.
This is a consultant role based in Latvia, providing non-decision-making, advisory support to internal stakeholders. The Consultant will offer market-specific expertise, particularly in handling escalated or complex complaints, interactions with regulatory authorities, consumer protection bodies, and legal disputes, while also supporting internal case management across multiple markets as needed.
The professional will act as an internal advisor—contributing to case reviews, escalation coordination, and regulatory insights—under the oversight of the Operations Manager. The Consultant will support the business by providing guidance on local complaint-handling practices, customer dispute resolution, and regulatory expectations while ensuring a customer-centric and compliant approach.
This position is ideal for a detail-oriented professional with experience in customer complaints, dispute resolution, collections, legal support, compliance, or customer service operations within the financial services sector.
Key Responsibilities:
- Provide advisory support to the Operations Team on complaint handling matters related to the Latvian market.
- Review and support the management of escalated and complex customer complaints and disputes.
- Assist with complaint investigations, fact-finding activities, and preparation of case documentation.
- Support interactions with regulatory authorities, consumer protection bodies, ombudsman-type institutions, and external legal partners when required.
- Share insights on local market practices, customer expectations, and regulatory developments.
- Contribute to the continuous improvement of complaint handling processes and customer outcomes.
- Support internal stakeholders across multiple markets as needed, providing expertise and guidance on complaint-related matters.
- Assist in identifying trends, root causes, and potential areas for operational or process improvements.
- Maintain accurate records and documentation in accordance with internal policies and regulatory requirements.
€
1800
Papildu informācija: We offer: - A Truly Global Workplace - Hybrid & Flexible Work - A Culture of Growth - Financial Growth Opportunities - Workation Programme
Atrašanās vieta
- Rīga, Latvija
- Hibrīddarbs
Darba veids
- Pilna slodze
Valodas
- Angļu
- Latviešu
Kontaktpersona
Ladislav Kilian
Ladislav Kilian
At Multitude, were more than just a listed European FinTech companywere a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.Powered by our Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.In 2024, we achieved €263.7 million in revenue and €20.2 million in net profit, reflecting strong financial growth. With 700+ employees across 25 countries, were shaping the future of finance in 17 markets. Founded in 2005 in Finland, Multitude is listed on the Frankfurt Stock Exchange (MULT).
Reģistrācijas numurs: 25832647
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