Department: Retail

Reporting To: Airport Operations Manager

Overall Job Objectives: To ensure that the Retail Outlet functions efficiently, give direct support to subordinates and customers, and supervise staff effectively.

• To assist the Airport Operations Manager in the development and implementation of plans and objectives, and to ensure the smooth day-to-day running of the retail outlet;

• To ensure customer care at all times and attend any training, as and when the company may deem necessary;

• To efficiently operate all shop equipment, such as cash tills and barcode readers;

• To help with the transferring of goods from the warehouse to the retail;

• To wear the uniform supplied by the company during working hours;

• To ensure that the cash till holds the right amount of cash float and an adequate level of change is always available;

• To supervise and coordinate the work of the Sales Assistants;

• To ensure that all items on displayed carry the correct price tag;

• To ensure that the shop layout and goods displayed are at all times up to the standard pre-defined by the Airport Operations Manager;

• To receive and ensure that goods delivered are according to orders stipulated;

• To report regularly to the Airport Operations Manager on activities undertaken and any mishaps or deficiencies identified during the course of performing your duties or as reported by third parties;

• To collect, check and reconcile daily cash takings, compile Daily Activity Report, and ensure an adequate and professional hand-over at the end of the shift to the succeeding Store Supervisor;

• To deal with customer complaints effectively and efficiently and refer to the Airport Operations Manager when necessary;

• To ensure that all legal requirements regarding the shop are in order, and report any deficiencies to your superiors;

• To provide retail expertise to shop personnel;

• To ensure that company policies are duly adhered to at all times;

• To perform any other duties consistent with the status of a Store Supervisor which may be assigned from time to time by the Company.

Skills and Competencies:-

• Leadership Skills – The Store Supervisor must excel in leading and managing a team by motivating employees, and also outlining instances and areas where the Sales Assistant requires further development;

• Team working Skills – The Store Supervisor needs to work closely with the Airport Operations Manager to implement strategies to serve customers in a more efficient, yet professional manner;

• Communication Skills – The Store Supervisor must be able to communicate effectively with Sales Assistants and Airport Operations Manager. The Supervisor must be able to pass down information given to him/her in instances when a sales strategy is to be implemented as defined by superiors. The supervisor must be able to explain such strategy and how such is to be put in place, with the help of the Airport Operations Manager. Fluency in Latvian and a good command of English are required. English is necessary for communicating with international customers, colleagues and suppliers.

• Coaching and Mentoring Skills – The Store Supervisor needs to be well trained in coaching others. He/she must be able to mentor employees through a training program for all new employees and also provide help to existing employees in areas where they lack confidence.

• Store Supervisors must be able to work calmly under pressure. The Supervisor needs to reduce pressure on Sales Assistants by coordinating the team efficiently. He/she must motivate employees in order to reduce the effect of stress on the Sales Assistants;

• Planning and Organizational Skills – The Store Supervisor must be capable to plan ahead in order to run the outlet smoothly and avoid unforeseen circumstances. Additionally, the Supervisor must be well organized, keeping control of the outlet and the employees at all times.

• People Managing and coordination skills – The Store Supervisor must be well coordinated and able to instill a great sense of belonging and team-work. The Store Supervisor must be well experienced in solving conflicts between employees, customer complaints and any other issues that can affect the running of the operations. The Supervisor must also be skilled in decision-making and must also assess situations fairly. The Supervisor must be able to provide constructive criticism on all matters and pass on feedback regularly to the Airport Operations Manager.

We look forward to receiving your CV. Please note that only candidates shortlisted for the second round of the selection process will be contacted.