407
Reģistrācijas numurs: 40203110019
- Apraksts
- Pamatinformācija
- Uzņēmums
We are looking for a proactive, tech-driven IT Incident Manager to join Dynatech, part of the global Dyninno Group.
In this role, you will be responsible for leading IT incident response processes, from confirmation and investigation to resolution and service recovery. You will collaborate with cross-functional teams, work with monitoring and log management tools, and help improve Incident Management workflows through automation and AI-powered solutions.
This is a great opportunity for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and wants to contribute to modern, reliable, and scalable IT operations supporting clients in over 50 countries.
Responsibilities:
- Driving IT incident confirmation, analysis, investigation, and escalation to the responsible parties.
- Root cause analysis and follow-up with responsible parties.
- Incident resolution coordination until complete IT service recovery.
- Work with monitoring and log aggregation tools.
- Communication with external and internal service providers and stakeholders.
- Build and maintain automation scripts for Incident Management workflows.
- Work in shifts according to the team’s schedule (including evening and night shifts and weekend work), as well as on-call duty.
Requirements:
- Basic theoretical understanding of IT infrastructure services – at the networking, operating system, and application (web services) levels is a must-have to be successful in this role.
- Excellent communication, negotiation, and collaboration skills.
- Strong problem-solving, analytical, and time management skills.
- AI-native working style, actively integrating LLMs into daily incident management tasks.
- Experience with infrastructure/application monitoring and log management tools.
- Some familiarity with Linux systems, at least on a basic command level.
- Basic understanding of IT Security principles.
- Ability to analyze a high volume of technical data and work in a fast-paced environment.
- Contribute to the automation of Incident Management workflows using scripts or no-code tools.
- End-result-oriented mindset and ability to lead incident resolution from start to end.
Will be considered an advantage:
- Experience writing prompts that produce actionable technical output for automation.
- Experience working with N8N workflows.
With us you will:
- Be a part of a top-tier team of professionals, work on global projects that reach millions worldwide, and create complex, one-of-a-kind in-house products and solutions.
- Learn and exchange ideas in lectures and workshops led by colleagues and team leads.
- Get health benefits: fully covered health insurance after the end of the trial period (dentistry, out-patient treatment, mental health, medicine, etc.), well-being activities, and vaccination days.
- Enjoy employee discount programs and have fun at monthly internal activities and celebrations.
- Work from a modern and well-equipped office in the center of Riga, with parking space for bikes and scooters, fresh fruits, and coffee daily.
Please note that the processing of your personal data takes place in accordance with the privacy notice, which could be found here - https://dyninno.com/en/privacy-notice-latvia/
Personnel selection is provided by the competence center of the Dyninno group DYNATECH LLC, Reg. No. 40203110019, address: Jeruzalemes Street 1, Riga, LV-1010, license issued by the SEA for the provision of work placement services No.61/2021 (17.11.2021.)
€
1600 - 2000
Atrašanās vieta
- Rīga, Latvija
Rīga, Jeruzalemes iela 1 - Hibrīddarbs
Darba veids
- Pilnas slodzes maiņu darbs
Valodas
- Angļu
- Latviešu
Kontaktpersona
Dace Straupmane
Dace Straupmane
Dyninno is a global group of companies delivering market-leading, innovative products in travel, fintech, and entertainment. With a team of over 4,100 professionals, we turn bold ideas into smart solutions with cutting-edge tech and a fierce drive for innovation. Present in 25 offices globally, we create and promote our own products in travel, finance, and entertech, always adapting to latest trends to set new global standards. Our key divisions are: Trevolution, offering air-ticketing and travel services in partnership with 70+ airlines worldwide; Fintech, providing solutions in loans, investments, and banking; and Entertech, transforming talent search through state-of-the-art tools. At the core of our operations is Dyninno Technologies, a multi-product hub where IT, marketing, and administrative expertise come together to drive our business forward. With experts spread across Latvia, Dubai, and India, we tap into the latest trends and innovations to deliver modern, game-changing solutions to clients in over 50 countries. Our global culture is the one where entrepreneurial spirit is encouraged, learning never stops, and growth is within reach. Together, we build a future of progress and possibilities.
Reģistrācijas numurs: 40203110019
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