219
Reģistrācijas numurs: 40103314641
- Apraksts
- Pamatinformācija
- Uzņēmums
This is the job.
- Take responsibility for stability of platform and control company standards
- Develop existing features according to best practices
- Implement new functionalities in 15+ countries across Europe
- Support whole team in incident management process
- Work together with other IT departments
- Help us to improve processes and routines that are implemented
- Propose new solutions/corrections of actual setup
- Cooperate with other team members and proactively help when needed.
You have:
- 2+ years of hands-on experience with Genesys Cloud CX administration, configuration, and support
- Strong knowledge of contact center technologies, including:
ACD (Automatic Call Distribution)
IVR and call flows
Routing strategies
Queues and skills
Agent management and provisioning
- Experience troubleshooting production issues and performing root-cause analysis in a customer-facing environment
- Understanding of SIP telephony, VoIP, telecommunications concepts, and call routing principles
- Familiarity with APIs, Web Services, Data Actions, and basic integration troubleshooting
- Ability to translate business requirements into technical solutions and platform configurations
- Ability to work independently in a fast-paced operational environment and manage multiple priorities simultaneously
- Experience with AI-powered IVR, chatbots, voicebots and speech-enabled solutions
- Basic scripting knowledge (JavaScript, Python, PowerShell) for automation and integrations
- Experience working within Agile/Scrum teams
- Knowledge of cloud platforms such as AWS or Azure.
We offer:
- Experience working in multinational environment, being part of the Group IT function in the leading credit management company in Europe;
- Hybrid working model and a healthy attitude towards flexible working patterns;
- Monthly gross salary from 2700 - 4100 EUR;
- Respecting private life, providing 3 extra leave-days for personal needs;
- Health insurance and paid mental health support (from day one);
- Snacks and fruits to boost your office day;
- Well-being activities, surprises, and birthday gifts;
- Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).
**Please note that as a multinational company, we have Talent Acquisition Partners in multiple locations. You might receive a call from our recruiters with a Spanish or Latvian phone number.**
€
2700 - 4100
Atrašanās vieta
- Rīga, Latvija
Ieriķu iela 5 - Hibrīddarbs
Darba veids
- Pilna slodze
- Elastīgs darba laiks
Valodas
- Angļu
Kontaktpersona
Lucia de la Peña Panadero
Lucia de la Peña Panadero
Intrum is the industry-leading provider of Credit Management Services with a presence in 24 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. To ensure that individuals and companies get the support they need to become free from debt is one important part of the company’s mission. Intrum has more than 10,000 dedicated and empathetic professionals who serve more than 100,000 companies across Europe.
Intrum Global Technologies, established in Riga since 2010 is responsible for software development, maintenance and support for the company into a group level and employs more than 250 IT professionals locally.
Reģistrācijas numurs: 40103314641
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