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Reģistrācijas numurs: 40203205428
- Apraksts
- Pamatinformācija
- Uzņēmums
SUN FINANCE is a Riga-based fintech company providing financial services across four continents. Founded in 2017, we've grown beyond the startup phase but we've kept its energy and innovation, now strengthened by stability and a great work environment. Our success-driven team thrives on collaboration, ambition, and shared growth. And were not slowing down. Join us and be part of what's next!
JOB MISSION
Ensures the effective functioning and optimization of processes across both the Customer Care and Debt Collection departments within the African region, while being based in the company’s HQ in Riga, Latvia.
OUTCOMES
- Organize own and team’s work to deliver tasks effectively and in line with company values
- Oversee performance of Customer Care and Debt Collection teams
- Monitor Call Center results and operational KPIs (calls, chats, e-mails)
- Define Business Requirements for IT when needed and ensure alignment with operational needs
- Regularly review and propose improvements to the customer journey
- Track KPIs, prepare reports, and ensure accurate execution of processes
- Collaborate with other departments to enhance customer experience and operational performance
REQUIREMENTS
- Experience in leading Customer Care and/or Debt Collection operations (team leader or manager)
- Strong organizational and problem-solving skills
- Ability to monitor KPIs and prepare analytical reports
- Excellent communication and teamwork skills
- Familiarity with CRM and call center systems
- Fluent English is required, as work involves communication with colleagues from different countries
BENEFITS
- Gain the opportunity to learn about and collaborate with African markets and cultures while working from our HQ in Riga, Latvia
- Health insurance
- Well-being activities, surprises, and birthday gifts
- Receive bonuses for long-term cooperation like extra holidays, etc.
- Free coffee & soft drinks to fuel those tough mornings
- Variety of snacks and soups at the kitchen
- Enjoy the private gym for free
- No suits! Unless it’s Carnival or Halloween
- Salary: 2300-2800 EUR gross
€
2300 - 2800
Atrašanās vieta
- Rīga, Latvija
Darba veids
- Pilna slodze
Kontaktpersona
Margareta Brice
Margareta Brice
At Sun Finance you will be a part of a company where everything is possible. Here we set only the highest goals and work hard to reach them. Our team's success-oriented mindset has allowed us to land a spot in the prestigious ranking of Europe's fastest-growing companies recognized by The Financial Times for four consecutive years. We believe in the power of companionship - supporting our colleagues and sharing knowledge is an important part of our every day life. Managed by seasoned professionals in finance, IT, risks and fintech, Sun Finance will offer an opportunity for you to grow along with us.Join Sun Finance!
P.S. We also know how to have fun.
Reģistrācijas numurs: 40203205428
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