62
- Apraksts
- Pamatinformācija
- Uzņēmums
Responsibilities
- Handle advanced technical support issues escalated by the Tier 2 team
- Work with customers to troubleshoot complex hardware and software issues and provide solutions
- Ensure customer inquiries are responded to within the established timeframes and customer support service level agreements (SLAs) are achieved
- Confirm and reproduce product defects and report them to product development teams
- Closely work with product development teams to address the current support issue trends
- Document and share product troubleshooting knowledge with the rest of the support team
- Help provide product training and mentoring to other support team members
Requirements
- 1-5 years experience in an engineering role, preferably Computer Networking (CCNA level background highly preferred)
- Good knowledge of TCP/IP, OSI models, Routing & Switching Protocols
- Overall understanding of networking concepts, DNS, Routing & Switching, DHCP, Firewall, Wireless Technology and other networking hardware
- Experience working with ticketing and issue tracking software (Zendesk, Jira)
- Ability to provide accurate diagnosis and suggest resolutions to resolve network issues & outages
- Ability to follow support processes (ticket updates, incident/problem management, communication with customers)
- Ability to make decisions and prioritize workflows effectively and handle multiple priorities
- Excellent spoken and written English
- Strong written communication and interpersonal skills
- Strong analytical and problem-solving skills, attention to detail
- Engineering, Computer Science or a related degree is highly preferred
- Experience with Ubiquiti products is a plus
What we offer
- Professional development opportunities in work with new generation products
- Work with global development teams
- Medical insurance with sports compensation
- Pleasant, modern work environment in A-class office
- Flexible work hours (if necessary)
- Snacks and drinks in office
€
2500 - 3500
Papildu informācija: Health insurance, sports compensation, performance bonuses, paid parking, snacks & drinks, events.
Atrašanās vieta
- Rīga, Latvija
- Attālināta darba iespējas
Akmeņu iela 14, Rīga
Darba veids
- Pilna slodze
- Elastīgs darba laiks
Valodas
- Angļu
Kontaktpersona
Marta Zepa
Marta Zepa
At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Simplifying IT.
At Ubiquiti, you’ll heighten your potential and broaden your horizons—all while shaping the future of connectivity.