CUSTOMER SERVICE AGENT (AVIATION)

C Teleport is a rapid growing, completely online and fully automated marine travel agency. We offer smart solutions to unburden our clients as we save them time, energy and money in many ways.

This we do through our state of the art software platform. All together with our team of young champions, we share the ultimate goal: making our customers happy!

We are searching for a team member to join our Riga team.

Position: Customer Service Agent (Aviation)

Working hours: 16:30 - 01:00

Place: from home (fully remote)

Job requirements:

- 1+ years of hands-on experience in ticket refunds and changes in Galileo (GDS) or Amadeus

- Fluent spoken and written English

- Good communication skills

Job duties:

- Assisting clients with chat requests

- Doing ticket refunds and changes

- Managing bookings in Galileo (only fixing complex cases)

- Training clients on how to use the booking tool

- Calling clients for feedback

- Weekend chat and weekend emergency line monitoring (paid extra)

Salary: negotiable, starting from 800 EUR NET (depending on the expertise)

Time of commencement: 1st of April